FFM Certification

2018 INDIVIDUAL OPEN ENROLLMENT DATES - Nov 1, 2017 - December 15, 2017

2018 FFM Registration is now open.  Visit the CMS Website to register.

All brokers must complete the 2018 FFM / FF-SHOP Registration & Training to sell ON Marketplace for 2018.

REMINDER: Highmark is requiring FFM Training and Registration for brokers selling BOTH On & Off-Exchange



Step 1: Set Up / Renew Your Registration

Renewing Your Registration?

Producers must complete plan year 2018 registration and training on the CMS Enterprise Portal prior to helping consumers enroll in Marketplace coverage.

If you are a returning producer who completed plan year 2017 Marketplace registration and training: You do not need to re-register, but please be sure to use your FFM User ID from 2017. Additionally, you are eligible to take the shorter Refresher Training for plan year 2018.

First Time User?

If you are new to the Marketplace this year, or if you did not complete plan year 2017 registration and training:  You are required to take the entire Individual Marketplace training for plan year 2018.

Please visit the CMS Enterprise Portal (http://portal.cms.gov)

  • Complete an agent/broker profile on the new Marketplace Learning Management System (MLMS)
  • Enroll in desired Marketplace training (i.e., Individual and/or SHOP) on the MLMS or through a CMS-approved vendor via the CMS Enterprise Portal
  • Complete assigned training courses and pass exams through the MLMS or through a CMS-approved vendor via the CMS Enterprise Portal
  • Read and accept the applicable Marketplace Agreement(s) on the MLMS

Additional Resources / FAQ's

Step 2: Submit Your Training Certifications to the Carriers


Submit to Highmark

Highmark requires FFM training to sell individual ACA products on- or off-exchange and to be eligible for compensation for any new or renewal business for 2018.

Producers who are not certified will not generate eligible revenue/commission. More information about Highmark eligible compensation for plan year 2018 new and renewal sales will be announced after all product filings are finalized. Look for future individual market updates as we get closer to the 2018 Open Enrollment period. 

In addition to FFM Certification, Highmark Individual Market requires you to complete an attestation regarding Open Enrollment prior to selling any 2018 Highmark Individual plans. This attestation will be assigned to you as a course titled 2018 U65 Attestation.  If you were certified in 2017 you will automatically receive an email with the link to complete the attestation on the Litmos training Site.

  • If you are a prior user of the Highmark Training and Certification Program (Litmos): When you click the link in the email, you will be prompted to login. You will use the same Username and Password as you did for Medicare training.

  • If you have never used the Highmark Training and Certification Platform (Litmos): When you click the link in the email, you will be prompted to set up your account. Your Username will be your NPN.

If you don’t get an email and you want to access training: If Highmark does not have your correct email address or no email address, you will need to email them at This email address is being protected from spambots. You need JavaScript enabled to view it. to have an account created for you.

Submit to UPMC

UPMC requires FFM training for on exchange sales only.  Once you have your 2018 certification UPMC will be notified by CMS so producers do not have to do anything additionally.