412-835-9100

Executive Team

Robert J. "Tino" Rionda III - President

Tino Rionda President
Phone: 412-835-9100 x201
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Tino is the President of ARMS Insurance Group LLC.  His roles and responsibilities include overseeing general business operations, maintaining relationships with our carrier partners, recruiting new broker partners, and ensuring that ARMS continues to offer our broker partners the resources needed to remain competitive in the insurance industry.

Tino joined ARMS in 2007 and gained his industry experience by serving various roles at the agency before becoming President.  Tino also possesses experience in the field, having sold and implemented individual medical, group medical, and group ancillary products for ARMS' broker partners.

Tino enjoys spending his free time with his wife, Candace, and doing anything active.  Running, training, golfing...you name it.  Tino is also an avid Racquetball player and will accept any challenge for a match!

Tino holds a B.S. in Biochemistry and Molecular Biology from The Pennsylvania State University.  Tino also holds active Life, Accident and Health Insurance licenses.

David Scott - Vice President

David Scott Vice President
Phone: 412-835-9100 x214
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Dave has been with ARMS since 2001, enjoying 14 years of helping this company grow to what it is today. His roles and responsibilities include recruiting, training, and educating brokers, as well as overseeing small group and individual market activity. Dave is always prepared to tackle any questions or concerns regarding small group, individual, or senior market products.

Dave possesses 37 years of industry experience, spending 12 years with Aetna in Life and Casualty, six years with HealthAmerica creating and growing the broker program, two years with AIG in Specialty Markets, two years with UPMC Health Plan, and one year in personal production. His well-rounded background makes him very knowledgeable in all areas of health insurance.

Dave is a graduate of Westminster College, having earned a Bachelor of Science in Marketing. He is currently a member of the USGA and actively involved with all major golf tournaments in Western, PA. He also holds a membership at Firestone Country Club in Akron, OH.

In his free time, Dave enjoys golfing, traveling, lying on the beach, and spending time with his wife Claudia and two sons, Justin and Matt.

Carol Romito - Controller

Carol Romito Controller
Phone: 412-835-9100 x215
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Carol has been a part of the ARMS team since 2000.  Her current duties include serving as ARMS' office manager and processing all broker commissions.  Although cumbersome, Carol still manually reviews every line item on our carrier's commission statement to ensure that brokers are paid accurately and timely.  In her free time, Carol enjoys spending time with her family and relaxing to a good country song.


Group Sales Division


Jennifer Byron - Group Sales Support

Jennifer Byron Group Sales Support
Phone: 412-835-9100 x213
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Jen began working at ARMS in 2001. She serves as our resident UPMC and HealthAmerica expert. Her responsibilities include assisting agents with new business enrollments, renewals, and all elevated group questions. Jen values the experience and close relationships that she has made with our carrier representatives and agents. When not working, she enjoys spending time with family and traveling.

Marcie Fircak - Group Sales Support

Marcie Fircak Group Sales Support
Phone: 412-835-9100 x210
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Marcie began with ARMS in September of 2014. Her responsibilities include quoting groups in the 2-99 market segment, as well as assisting the group department with any questions or concerns.

In her free time, Marcie loves spending time with her two amazing children, Michael and Marissa, as well as her wonderful boyfriend, Eric.

Marcie holds active Life, Accident and Health Insurance licenses.


Individual Sales Division

Michelle Henderson - Individual Sales Support

Michelle Henderson Individual Sales Support
Phone: 412-835-9100 x218
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Michelle has been a part of the ARMS team for 10 years; with seven of them spent in ARMS' Individual Department assisting brokers with writing individual policies. Michelle's responsibilities include agent training, licensing, and answering any questions regarding individual products.

She has been happily married to her husband, John, for 30 years. Together they have two sons, Joe and Keith. When she's not in the office, Michelle enjoys walking, reading, bowling, shopping, and rooting her favorite sports teams-the Steelers and Pirates. She also loves spending time with her family and friends doing just about anything.


Senior Division

Sandy Marks - Senior Sales Support

Sandy Marks Senior Sales Support
Phone: 412-835-9100 x
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Sandy has been a part of the ARMS team for over 8 years. Initially residing in ARMS' Individual Department, Sandy assisted brokers with writing individual policies. Being an active agent herself, her extensive work in the field adds a unique component to the level of service that she provides to ARMS' brokers.  In September of 2017, Sandy was transitioned to the Senior Division.

When Sandy is not in the office answering questions or training brokers, she's out in the field writing policies for ARMS' partner agencies. She is always willing to go the extra mile to help a fellow broker. She enjoys spending her free time with her family and dog.

Sandy holds active Life, Accident and Health Insurance licenses.

Robert Fisher - Senior Sales Support / Senior Ambassador

Senior Sales Support / Senior Ambassador
Phone: 412-835-9100 x202
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Bob joined the ARMS team in January 2015.  His roles and responsibilities include supporting brokers with all Medicare related inquiries and serving as ARMS’ Senior Ambassador. 


In the Ambassador role, Bob will provide field support for partnered-brokers looking to obtain optimal healthcare solutions for their clients, who may be transitioning into the Medicare Health System.

Bob has held top management positions in several companies and, recently, owned and operated a video interpreting service to assist client hospitals in meeting the Americans with Disabilities Acts requirements for communication assistance.  

He earned his B.S degree from The Pennsylvania State University and his M.B.A from the University of Pittsburgh.

Bob holds active Life, Accident and Health Insurance licenses. 


Group Ancillary Division


Jeffrey Koontz, CLU, ChFC, REBC - Vice President, Ancillary Products

bio avatar female Vice President, Ancillary Products
Phone: 412-835-9100 x223
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BIO COMING SOON!

Arlene Polanco - Sales Support Associate

bio avatar female Sales Support Associate
Phone: 412-835-9100 x221
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Arlene joined the ARMS team in August 2016. Prior to joining the team, she worked at USAA in Tampa, FL for three years as an Insurance Specialist, serving and issuing new Personal Lines Property and Casualty Products.

 

She holds a BS in Business Administration with a minor in Marketing & Management from the University of Southern Florida. Being new to the Pittsburgh area, during her free time she enjoys discovering western PA with her fiance.

 

Account Management

Dante Crivelli - Account Manager

Dante Crivelli Account Manager
Phone: 412-835-9100 x208
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Dante joined the ARMS team in 2013 and brought with him 5 years of experience as a Sales Coordinator with UPMC. Dante's role here is to manage the employee benefits of all in-house clientele. Whether it's a health insurance broker thinking of retirement or a P&C broker looking to insulate their commercial accounts, Dante takes great pride in being able to maintain a commission stream for them. He is thankful that ARMS has been able to provide him with all the tools needed to prosper in our ever-changing industry. In his free time, he enjoys playing and watching hockey, as well as following college and professional football.

Dante holds a B.A. in History, Political Science, and Sociology from Duquesne University. He also holds active Life, Accident and Health, and Fixed Annuities licenses.

Courtney Smith - Sales Support Associate

bio avatar female Sales Support Associate
Phone: 412-835-9100 x209
E-mail

Courtney joined the ARMS team in August 2017. Prior to joining the team, she worked in the Durable Medical Equipment industry for 8 years as a manager to several different departments. She was actively involved with CEOs regarding new business development as well as being very involved in the recruitment and mentoring of new staff. Courtney has a strong background of health insurance requirements and is looking forward to obtaining her Life, Accident and Health Insurance Licenses. 

Courtney enjoys spending time outside exploring her hometown Pittsburgh, PA with her husband and their baby girl, as well as their two French bull dogs Mickey and Princess Leia. 

Administrative Division
 

Amy Chase - Broker Compensation Analyst

bio avatar female Broker Compensation Analyst
Phone: 412-835-9100 x216
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Amy joined ARMS in June of 2015.  In recent years, she has served as an administrative assistant but is excited to put her college education to use again here at ARMS.

 

Amy receieved her Accounting degree from Penn Commercial Business/Technical School.  She enjoys spending her free time with her four children, two grandchildren, and wonderful boyfriend, as well as caring for her garden and working on home improvement projects.

Receptionist

bio avatar female Receptionist
Phone: 412-835-9100 x219